Better Health Company is proud to offer a comprehensive range of services to cater to diverse health and wellbeing needs. Our services include: 

• Government-funded health programs and services. We actively partner with government departments to deliver health initiatives at a population level.  
• Better Health Hub. Explore a wealth of health information, online learning, factsheets, and resources at our Better Health Hub, designed to empower and educate individuals for better health.  
• Shop. Discover a curated selection of health professional-designed products in our online shop, carefully chosen to support you to achieve better health.  
• NDIS Services. We provide services under the National Disability Insurance Scheme (NDIS) to assist individuals with disability in achieving their health and lifestyle goals. 

For detailed information on each of these services and how they can benefit you, please visit our Services page.  

Absolutely! Explore a wealth of resources and educational materials at our Better Health Hub. Whether you’re looking for health information, fact sheets, interactive online learning, or physical products, the Better Health Hub is designed to empower you on your journey to better health. 

If you’re seeking something specifically co-designed for your unique needs, we encourage you to reach out to us directly. Our team is dedicated to creating personalised resources tailored to your preferences. 

Thank you for your interest in joining the Better Health Company team! To explore current job opportunities and career openings, we invite you to visit our Careers page. Here, you’ll find detailed information about available positions, job requirements, and instructions on how to apply. 

We appreciate your interest in becoming a part of Better Health Company and contributing to our mission of promoting better health.  

We are currently in the process of developing specialised health programs tailored for schools. While these programs are in the works, we are more than willing to collaborate and customise our existing resources to meet the unique health needs of your school community. Our team is dedicated to fostering a healthy environment for students and staff alike. 

For inquiries regarding customised health programs for your school or to explore our current resources, please reach out to our team on 03 9429 4789 or email [email protected]. 

Thank you for considering Better Health Company as a partner in promoting wellbeing within your school. 

At the moment, we are actively developing corporate health programs to cater specifically to businesses. While these programs are in development, we are more than happy to work with your organisation to customise our current health programs and resources to meet your business needs. Our team is committed to creating tailored solutions that promote better health and address the unique requirements of your workforce. 

For inquiries about customising our programs for your business or to learn more about our upcoming corporate health offerings, please reach out to our team on 03 9429 4789 or email [email protected]. 

Thank you for considering Better Health Company as your partner in fostering a healthy and thriving workplace. 

Yes, at Better Health Company, we take pride in our commitment to providing personalised and co-designed health services. We believe in collaboration and recognise the uniqueness of each individual’s health journey. Our co-designed approach involves working closely with you to tailor our services to meet the needs of your organisation or the individuals you work with.  

Whether you’re seeking custom health programs, training, or tailored resources our team is dedicated to collaborating with you to create a health plan that aligns with your goals.

To explore our co-designed health services or discuss how we can tailor our offerings to meet your unique requirements, please contact us on 03 9429 4789 or email [email protected]. 

We truly appreciate your interest in sharing your experience with Better Health Company! Your feedback is invaluable to us. To provide feedback or share your experience, we encourage you to visit our Testimonials page on our website. 

Here you’ll find a simple form where you can share your thoughts, comments, and testimonials about your experience with our products and services. We value the feedback from our customers, and your input helps us continually improve and provide the best possible service. 

If you have any further questions or need assistance, feel free to contact us on 03 9429 4789 or email [email protected]. 

We understand the importance of timely responses to your inquiries, and we strive to provide the best possible service. Our average response time for inquiries submitted through this website is currently within 48 hours. 

Please keep in mind that response times may vary depending on the complexity of the inquiry and the volume of submissions we receive. Rest assured, our team is dedicated to addressing your questions and concerns as promptly as possible. 

Our customer service team is available between 9am and 5pm AEST, Monday to Friday, excluding public holidays. During this time, you can call us on 03 9429 4789 for support, outside of hours please email [email protected] and we’ll get back to you as soon as possible. 

Our programs and services at Better Health Company are designed to bring about a positive and holistic approach to better health. People of all ages participating in our programs often experience a range of benefits, including: 

• Improved self-esteem and confidence to better manage their health.  
• Increase in physical activity and fitness levels.  
• Improved diet and intake of variety of healthy foods.  
• Improved social connectedness and emotional wellbeing.  
• Decrease in Body Mass Index (BMI) and waist circumference, (if weight loss is a primary goal).

These are just a few of the many positive outcomes our programs aim to deliver. If you have specific questions about the benefits associated with a particular program or service, feel free to explore our Services or on 03 9429 4789 for support, or email [email protected].  

Signing up for our programs or services is easy! To get started, simply visit the dedicated website for the specific program or service you are interested in. Each program/service has a website with detailed information and a straightforward sign-up process.  

Visit our Services to explore more about the offerings and find the sign-up instructions. If you have any questions or encounter any issues during the sign-up process, please don’t hesitate to contact our us on 03 9429 4789 for support, or email [email protected].  We’re here to assist you every step of the way. 

At Better Health Company, we understand that health needs vary across different age groups. To find the program or service that best suits you, we recommend exploring your specific age bracket on our Services page. There, you will find tailored programs and services designed best suited for you.  

If you have any questions or need assistance in identifying the most suitable program for you, feel free to contact us on 03 9429 4789 for support, or email [email protected].  We’re here to help you make informed choices on your path to better health. 

The cost of our programs and services varies depending on the type of offering. Here’s a breakdown: 

• Government-funded programs and services: For eligible participants, government-funded programs are provided at no cost. Eligibility criteria depend on factors such as age and location. If you qualify, you can access these programs free of charge. 
• NDIS services: Our services under the National Disability Insurance Scheme (NDIS) are tailored to individual needs. Costs may vary based on the specific requirements and funding allocated through the NDIS plan.  
• Online learning, factsheets, and more on the Better Health Hub: We offer a suite of online resources on the Better Health Hub, including online learning modules and factsheets. While some resources are free, others may have associated costs. The pricing details are specified on the Better Health Hub, allowing you to choose resources that align with your preferences and needs. 

For specific information on costs and eligibility criteria for each program or service, please visit the relevant pages on our Services or contact us on 03 9429 4789 for support, or email [email protected]. 

 We are committed to providing accessible and personalised health solutions, and we encourage you to explore the options that best suit your requirements. 

Obtaining government funding for our programs or services typically involves eligibility criteria based on factors such as age, location, or specific health needs. If you have NDIS funding, you may also be eligible to access our NDIS services. To explore the possibility of accessing government-funded programs, visit our Services page where you’ll find detailed information about the various programs and services we offer.  

If you have specific questions or need assistance navigating the process, feel free to contact us on 03 9429 4789 for support, or email [email protected]. Our team is here to guide you and provide any necessary information about our services. 

No, you do not necessarily need a health professional referral to participate in our government-funded programs or services. While we do accept referrals from health professionals, individuals are also welcome to sign up for these programs independently. We believe in making our services accessible, and individuals can take the initiative to enroll and benefit from our government-funded offerings directly. 

If you have any questions about the sign-up process or require assistance, please don’t hesitate to contact us on 03 9429 4789 for support, or email [email protected].  We are here to support you on your journey to better health. 

 At this stage, we do not accept health insurance. However, it’s worth noting that we are actively exploring options to expand payment methods in the future. 

If you are not eligible for a funded service in your area, we offer a variety of resources and online learning on the Better Health Hub. These resources are available for purchase, allowing you to access valuable information and tools to support your health and well-being. 

For detailed information on available resources and their pricing, please visit the Better Health Hub. If you have any specific billing-related inquiries or need assistance, contact us on 03 9429 4789 for support, or email [email protected]. 

Health professionals can refer individuals to our programs or services through a simple and efficient process. To make a referral, health professionals can follow these steps: 

• Visit our make referral page: This is where health professionals will find detailed information and resources to facilitate the referral process. There are also links to specific websites for each program and service.  
• Complete the online referral form: Health professionals can fill out our online referral form, providing essential details about the individual they are referring to and selecting the specific program or service that aligns with the individual’s needs. 
• Submit the referral: Once the referral form is completed, it can be submitted electronically through our secure platform. 
• Confirmation and follow-up: Our team will promptly review the referral and reach out to the referred individual to provide further information and guide them through the enrolment process. 

Health professionals play a vital role in connecting individuals with the support they need for better health. If there are any questions or if additional assistance is required, health professionals are welcome to contact us on 03 9429 4789 for support, or email [email protected]. 

Our NDIS services are accessible for all ages, all over Australia. Everything is delivered online making it easy for anyone, no matter where they are, to get support. We offer the following services for participants with NDIS funding? 

• Health coaching appointments, delivered via telehealth.  
• Access to online learning via the Better Health Hub.  
• Health coaching plus: A service combining regular health coaching appointments with access to online learning via the Better Health Hub.  
• Purchase tailored resources and products from our shop.  

Visit our NDIS services page to learn more about the services on offer.  

Our NDIS services can be arranged through NDIS Capacity Building funding categories. 

1. Improved health and wellbeing.
2. Improved daily living.

If you are interested in engaging with one of our NDIS service offerings or would like to know more,  contact us on 03 9429 4789 for support, or email [email protected]. 

The Better Health Hub is an innovative Learning Management System (LMS) designed to promote better health. It houses a suite of health promotion resources, online learning, and tools for everyone. It also houses professional education for industry professionals including health and community workers.  

The Better Health Hub offers a diverse range of courses and online learning resources catering to both professional development and general health and wellbeing information. Our offerings include: 

• Professional education: We provide online courses designed for health professionals, offering opportunities for continuous learning and development in various areas of healthcare. 

• Health information for everyone: The Better Health Hub features a wealth of information for individuals of all ages seeking better health. Topics covered include nutrition, fitness, mental health, stress management, health coaching, and more. 

Whether you are a healthcare professional, or someone interested in personal wellbeing, the Better Health Hub has something for you. Explore our Better Health Hub to discover the full range of courses and information available.  

We believe in making health accessible to everyone. While some resources and online courses on the Better Health Hub are free, others may have a nominal fee. We strive to offer a variety of pricing options, ensuring flexibility to work towards and achieve health goals. 

Registering for courses on the Better Health Hub is easy. Simply visit our website, create an account, and explore our range of health education courses. Once you find a course of interest, click on “start course”, follow the prompts and you’ll be provided with instant access.  

Explore our Better Health Hub to discover the full range of courses and information available. 

Absolutely! The Better Health Hub is designed to be mobile-friendly, allowing you to access health information anytime, anywhere. Whether you prefer learning on your computer, tablet, or smartphone, we’ve got you covered for flexible and convenient wellbeing education. 

The Better Health Hub boasts user-friendly navigation features, including intuitive course menus, progress tracking, and interactive content. Our platform is designed to enhance your learning experience and make navigating through courses a seamless process. All our online learning utilises visual imagery, narrated videos, and illustrations to make them engaging and interactive.  

Once your order and payment are processed, you should have instant access to your course. Simply log in and navigate to the ‘My learning’ tab to begin your learning journey. If you encounter any issues or have questions, contact us on 03 9429 4789 for support, or email [email protected]. 

If you’ve purchased a course and it’s not appearing on your ‘My Learning’ page, please follow these steps for assistance: 

• Check your order confirmation email: Access your order confirmation email and have your order number ready. 
• Contact us: Reach out to our support team on 03 9429 4789 for support, or email [email protected] Provide your order number and any relevant details, and we’ll promptly assist you in resolving the issue. 

We apologise for any inconvenience and appreciate your patience. Our team is dedicated to ensuring you have seamless access to your learning resources. 

If your completed activity isn’t reflecting as complete, follow these steps for resolution: 

• Check lesson elements. Click on the ‘menu’ in the top left-hand corner of the lesson. Ensure all menu items are light grey, indicating successful completion of all elements. 
• Reload the window. Refresh the window; this action should update and display your completed lesson. 
• Contact us. If the issue persists, please contact us on 03 9429 4789 for support, or email [email protected]. Provide details about the specific activity, and our team will investigate and assist in resolving the issue promptly. 

We appreciate your diligence, and our team is committed to ensuring a smooth learning experience for you. 

Yes, we value your commitment to learning about health. Upon successful completion of many of our online learning on the Better Health Hub, you will receive a certificate.  

Absolutely! Many of our courses on the Better Health Hub are accredited for Continuing Education Credits (CEC) and Continuing Professional Development (CPD) points. To confirm the eligibility of a specific course, please check the course details or contact our support team at [email protected]. We are committed to supporting your professional development journey. 

The duration of access varies depending on the specific course. You can find detailed information about the access duration in the product description for each course. If you have any specific inquiries or need further clarification, please contact our support team at [email protected] We are here to provide the necessary details to support your learning experience.

Absolutely! We understand the importance of flexibility. Many of our online learning courses allow you to download relevant materials for offline access. This way, you can continue your health journey even when internet access is limited.